Frequently Asked Questions
How can I get more product information?
We have 2 Factory Showrooms located in Costa
Mesa and
Long Beach for you to see our selection for yourself. If you live to
far away to visit us in person we can answer your questions through e-mail
or over the phone. If you have any questions please contact our Customer
Care Representatives at (714) 556-9898 or via our 24 hour online Customer
Service Form.
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How can I get a sample of upholstery fabric?
Please visit our fabrics page to request free swatches
to be mailed to your home or office. Please allow 7 to 14 days for your
swatches to arrive. Overnight swatch service is available for a
charge of $14.00. Please contact us at (714) 556-9898 for questions
regarding our fabrics or this service.
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What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express
credit cards as well as Personal Checks and Money Orders.
Please send check payments c/o
Sofas 98
3587 Harbor Blvd
Costa Mesa, CA 92626
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How do I change or cancel my order?
Due to our rapid manufacturing time, order changes must
be made within a 24 hour time frame from when the order was placed. Cancellations
will only be accepted up until 48 hours after you place your order. Because our sofas are custom built to meet your specific order, we cannot offer refunds. In special cases, a manager may be able to authorize a refund. A 30% restocking fee will be applied plus shipping charges including the actual return shipping charge. Cool Sofa is not responsible for any delivery charges.
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What are the shipping rates and options?
All of our shipping rates and option are available on
our Shipping page.
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How long will it take to get my order?
Cool Sofa has received nationwide recognition for efficient
delivery time. We pride ourselves in delivering quality furniture in
2-4 weeks from date of order. For local deliveries (Los Angeles, Orange
and Riverside counties) we strive to deliver as soon as 1-2 weeks. Custom fabricated orders will take longer than typical productions times. Rushed production is available. Shipping
times may vary depending on your geographical location. Cool Sofa does not guarantee exact delivery dates. Final delivery time will be arranged with the Cool Sofa delivery agent once your furniture arrives in your area.
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How can I track my order?
You can contact us 24 hours a day and we will track your
order as it moves from the factory through the distribution system, to
your home or business. You can get a status report by contacting us via
our online Customer Care form. Tell us your
order number and we will begin tracking your order and respond back within
24 hours.
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What is the warranty on Cool Sofa products?
Our furniture comes with a full manufacturers warranty.
Frames are warranted for the life of the product against defects in material
and workmanship.
Foam has a five year warranty against defects in workmanship such as tearing
or collapsing. However, this will not apply if such a defect is caused by normal
usage.
Suspension system has a full lifetime warranty against tearing or separating
from the frame under normal household use.
Upholstery is designed and engineered for sitting or
lying down. It is not intended for standing, jumping or bouncing. These
uses may result in damages which will not be covered under warranty.
Improper cleaning of upholstery is not covered by this warranty, we recommend
testing in a conspicuous area first when applying any cleaning products.
Cool Sofa furniture is only warranted to the original purchaser from the
date of purchase against defects in material or workmanship as to the furniture
components. (Defects mean imperfections which impair the utility of the product).
If the furniture component is defective in the warranty period, Cool Sofa
will replace at no charge. The labor charge is not included and will be assessed
at time of claim. Any shipping fees will be at original purchaser's own
expense. Cool Sofa warranty applies under normal use conditions. It will
not apply to defects that result from negligence, intentional damage, unreasonable
exposure or use.
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What do I do if my furniture arrives damaged?
Please inspect your order upon delivery. If for some
reason it is damaged please note it on the bill of lading and refuse
delivery of shipment. Please contact us immediately
at (714) 556-9898 or via our Customer Care form.
Cool Sofa is not responsible for any order issues not originally
recorded on the bill of lading. In the event of receiving damaged goods
we will process a replacement order
at no charge.
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